Terms of service

Effective date: July 18, 2026
Last updated: July 18, 2026

Overview

This website is operated by Orizontech Sp. z o.o., a company incorporated under the laws of Poland, operating under the Happy Monstera brand.

Throughout these Terms of Service, the terms “Happy Monstera,” “we,” “us,” and “our” refer to Orizontech Sp. z o.o.

Happy Monstera offers this website, including all information, content, features, tools, products, and services available through it, to provide customers with a plant-inspired online shopping experience.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer and sell our products. We may also work with independent production, printing, fulfillment, payment, shipping, analytics, and technology providers.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on this website, govern your access to and use of happymonstera.com and your purchase of products from us.

By visiting, interacting with, or using our website, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use the website or purchase products from us.

Nothing in these Terms is intended to exclude, restrict, or limit any consumer right or remedy that cannot lawfully be excluded under applicable law.

1. Business Information

The seller and operator of the Happy Monstera store is:

Orizontech Sp. z o.o.
Operating under the brand: Happy Monstera
Company address: Krynice 66A, 16-002 Dobrzyniewo Duże

Mailing address: Same as the company address.
Returns address: Provided after contacting customer support. Please do not send returns without prior authorization.

Country of registration: Poland
KRS number: 0000802946
NIP / Tax Identification Number: PL9662133294
REGON: 384335237
Email: support@happymonstera.com

Happy Monstera is a brand name and is not a separate legal entity. Any purchase made through happymonstera.com is a transaction between the customer and Orizontech Sp. z o.o.

2. Eligibility and Use of the Website

By using the website or placing an order, you confirm that:

  1. You are at least the age of majority in your state, territory, province, or country of residence; or

  2. You are using the website with the permission and supervision of a parent or legal guardian who agrees to these Terms.

You may use the website only for lawful, personal, and non-commercial purposes, unless we provide prior written permission for another use.

You must not use the website or its content in a way that:

  • violates any applicable law or regulation;

  • infringes the intellectual property or other rights of any person;

  • involves fraud, misrepresentation, or unauthorized transactions;

  • distributes malware, viruses, or harmful code;

  • interferes with the security or operation of the website;

  • collects information about other users without authorization;

  • uses automated tools to scrape, copy, monitor, or reproduce website content;

  • impersonates another person or business;

  • harasses, threatens, abuses, or harms another person;

  • attempts to bypass security, access controls, or purchase limitations.

We may restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Customer Accounts and Information

Certain website features may allow or require you to create an account.

You are responsible for:

  • providing accurate, current, and complete information;

  • keeping your login credentials confidential;

  • restricting access to your account and devices;

  • all activity conducted through your account.

You must notify us promptly if you believe that your account has been accessed or used without authorization.

You may not sell, transfer, assign, or license your account to another person.

We may suspend or close an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

4. Products and Product Information

Happy Monstera offers plant-inspired apparel and may offer other accessories or merchandise.

We make reasonable efforts to display product descriptions, images, measurements, colors, materials, and other information accurately.

However, you acknowledge that:

  • colors may appear differently depending on your screen, device, brightness, and display settings;

  • product mockups are visual representations and may not perfectly reflect the finished item;

  • the position, scale, and color of a printed design may vary slightly due to the printing and production process;

  • garment measurements may vary within normal manufacturing tolerances;

  • minor differences that do not materially affect the product’s appearance, quality, or intended use are not necessarily defects.

These provisions do not limit your rights when an item is materially defective, damaged, incorrectly printed, substantially different from its description, or not the item you ordered.

Product descriptions, prices, availability, and specifications may be updated without prior notice. We may discontinue products, designs, sizes, or colors at any time.

We may limit quantities sold to any customer, household, address, region, or jurisdiction.

5. Made-to-Order Production

Most Happy Monstera products are made to order.

When you place an order, the product is generally sent to one of our independent production and fulfillment partners for printing, quality control, packaging, and shipment.

Because products are made after an order is placed:

  • a production period applies before shipment;

  • production may begin shortly after payment is confirmed;

  • cancellation or modification may not be possible once production has started;

  • products from the same order may be produced at different facilities;

  • an order may arrive in more than one package;

  • separate packages may have separate tracking numbers and delivery dates.

Our production and fulfillment partners act as service providers. Your purchase contract remains with Orizontech Sp. z o.o., operating under the Happy Monstera brand.

6. Orders and Contract Formation

When you submit an order, you are making an offer to purchase the selected products under these Terms.

An automated order confirmation acknowledges that we received your order. It does not necessarily mean that your order has been finally accepted.

We may review orders before accepting them, including for:

  • payment authorization;

  • suspected fraud or unauthorized use;

  • inaccurate pricing or product information;

  • product or production availability;

  • shipping restrictions;

  • unusual quantities;

  • violations of these Terms.

The purchase contract is accepted when we confirm that the order has been accepted for production or shipment, depending on the order status and fulfillment process.

We reserve the right to reject or cancel an order for a legitimate reason. If we cancel a paid order before shipment, we will issue an appropriate refund to the original payment method.

You are responsible for reviewing your order carefully before submitting it, including:

  • product;

  • size;

  • color;

  • design;

  • quantity;

  • billing information;

  • shipping address;

  • contact information.

7. Order Changes and Cancellations

Because most products are made to order, orders may enter production shortly after they are placed.

To request a change or cancellation, contact us immediately at support@happymonstera.com and include your order number.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or canceled after:

  • it has been submitted to production;

  • printing has begun;

  • a shipping label has been created;

  • the order has shipped.

Submitting a cancellation request does not mean that the cancellation has been accepted. We will confirm whether the requested change or cancellation was possible.

Nothing in this section limits any cancellation or refund right that applies under mandatory law.

8. Prices, Currency, Taxes, and Charges

Unless otherwise stated, prices displayed on happymonstera.com are shown in United States dollars (USD).

Prices may change without notice. The price charged will be the price displayed at checkout when the order is submitted, subject to correction of obvious errors.

Before payment, checkout will display the applicable:

  • product price;

  • discount;

  • shipping charge;

  • tax collected by us, where required;

  • order total.

Sales tax may be calculated and collected where required under applicable law.

Customers ordering from locations outside the primary shipping market may be responsible for customs duties, import taxes, brokerage fees, or similar government charges, where applicable. These charges are not controlled by Happy Monstera unless expressly collected at checkout.

Promotional prices, coupons, and discounts:

  • may be subject to separate conditions;

  • may expire;

  • may not be combined unless stated otherwise;

  • may be restricted to particular products, customers, or regions;

  • have no cash value unless required by law.

We may correct obvious pricing or calculation errors. If an error affects an order you have already placed, we may contact you and provide the option to proceed at the corrected price or cancel the affected product for a refund.

9. Payments and Secure Checkout

Payments are processed through third-party payment providers, including payment services made available through Shopify.

By submitting payment information, you confirm that:

  • the information is accurate and complete;

  • you are authorized to use the selected payment method;

  • the payment provider may process the transaction;

  • you authorize the applicable charge for the order total.

Payment information is processed using systems operated by our payment providers. Happy Monstera does not directly receive or store your complete payment card number.

We may cancel or place an order on hold when a payment:

  • is declined;

  • cannot be verified;

  • appears unauthorized;

  • is identified as potentially fraudulent;

  • is subject to a payment dispute.

10. Shipping and Delivery

Order processing and estimated delivery times are described in our Shipping Policy.

Unless otherwise stated:

  • orders are generally processed within 2–5 business days;

  • after shipment, delivery within the United States generally takes an estimated 4–8 business days;

  • orders over $75 may qualify for free standard shipping within the United States, subject to the conditions displayed on the website or at checkout.

Processing and delivery times are estimates, not guarantees.

We must have a reasonable basis for any shipping estimate displayed before you place an order. If we become unable to ship within the promised or otherwise legally applicable period, we may contact you to obtain consent to a delay or provide a cancellation and refund option as required by applicable law.

Shipping may be affected by:

  • carrier delays;

  • weather conditions;

  • natural disasters;

  • public holidays;

  • high seasonal demand;

  • labor disruptions;

  • customs processing;

  • incorrect or incomplete addresses;

  • circumstances outside our reasonable control.

A delay does not automatically entitle us to retain payment indefinitely. Where required by applicable law, customers will be offered the opportunity to agree to a revised shipping date or cancel the unshipped order for a refund.

11. Shipping Addresses

You are responsible for providing a complete and accurate shipping address.

If you discover an address error, contact us immediately at support@happymonstera.com.

We cannot guarantee that an address can be changed after production or fulfillment has started.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address:

  • the package may be returned to the production facility or carrier;

  • reshipping may require payment of additional production or shipping costs;

  • a refund may be reduced by non-recoverable costs where permitted by law;

  • we will assess the circumstances individually and in accordance with applicable law.

We are not responsible for delays caused solely by inaccurate shipping information supplied by the customer. This does not limit our responsibility for errors made by us or our service providers.

12. Tracking and Split Shipments

Tracking information will normally be sent by email after an order ships.

Tracking information may take time to appear in the carrier’s system.

Products within one order may be fulfilled separately. As a result:

  • products may arrive on different days;

  • more than one tracking number may be issued;

  • receiving only part of an order does not necessarily mean that the remaining products are missing.

Contact us if tracking does not update for an unusually long period or if the estimated delivery window has passed.

13. Lost, Missing, or Marked-Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, first:

  • check the delivery location and surrounding area;

  • ask household members;

  • check with neighbors or building management;

  • contact the carrier;

  • confirm that the shipping address was correct.

If the package still cannot be located, contact us promptly at support@happymonstera.com with your order number and tracking information.

We will review the available tracking records and work with the carrier or fulfillment partner where appropriate.

Eligibility for a refund, replacement, or other resolution will depend on the facts, carrier information, our Refund Policy, and applicable law.

14. Returns, Refunds, and Replacements

Returns, refunds, replacements, and other remedies are governed by our Refund Policy and any mandatory rights available under applicable consumer law.

Customers should contact us within 30 days of receiving an order if an item:

  • arrives damaged;
  • has a manufacturing defect;
  • contains a printing defect;
  • is materially different from the product description;
  • is the wrong product, size, color, or design due to an error by us or our fulfillment partner.

To submit a claim, please contact us at support@happymonstera.com and provide:

  • your order number;
  • a brief description of the issue;
  • clear photographs showing the problem;
  • photographs of the packaging or shipping label, where relevant;
  • any other information reasonably necessary to verify the claim.

Before returning any product, please contact us and wait for return instructions.

Please do not return products to our company address, to a production facility, or to any address shown on the shipping label unless we have specifically authorized the return.

Returns sent without prior authorization may not be accepted or refunded.

We may refuse a refund, replacement, or other remedy where we reasonably determine that a claim is fraudulent, abusive, duplicated, unsupported by the available evidence, or inconsistent with the order, production, or shipping records, except where a remedy is required by applicable law.

Approved remedies may include:

  • a replacement product;
  • a full refund;
  • a partial refund;
  • another appropriate solution agreed with the customer.

The appropriate remedy will depend on the nature of the issue, product availability, the information provided, and applicable law.

Because our standard products are made to order, we generally do not offer voluntary returns, refunds, or exchanges solely because a customer:

  • selected the wrong size, color, or product;
  • entered an incorrect or incomplete shipping address;
  • changed their mind;
  • no longer wants the item;
  • failed to review the product description or size guide before ordering.

Normal wear and tear, gradual fading, shrinkage within normal garment tolerances, and damage caused by improper washing, drying, ironing, storage, or use are not considered manufacturing defects.

This voluntary policy does not override any cancellation, return, refund, warranty, or other consumer right that cannot lawfully be excluded.

Products genuinely personalized according to a customer’s individual instructions or specifications may be subject to different return rules where permitted by applicable law.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear may depend on the payment provider, card issuer, or financial institution.

15. Product Care

Customers should follow the washing and care instructions displayed on the product page or provided with the product.

Unless a product states otherwise, recommended care may include:

  • machine wash cold at a maximum of 30°C / 90°F;

  • wash with similar colors;

  • do not bleach;

  • tumble dry on low heat;

  • iron or steam on low heat;

  • do not iron directly over printed areas;

  • do not dry clean.

Damage resulting from care that materially conflicts with the stated instructions may not qualify as a manufacturing defect.

This does not affect rights relating to defects that existed when the product was delivered.

16. Promotions and Discount Codes

We may offer promotions, discount codes, free-shipping offers, giveaways, or other incentives.

Unless otherwise stated:

  • promotions are valid only during the advertised period;

  • codes must be entered before checkout is completed;

  • only one code may be used per order;

  • offers cannot be applied retroactively;

  • offers may exclude selected products;

  • offers may be limited by country or customer;

  • free shipping applies only to eligible shipping methods and destinations.

We may cancel or refuse promotional benefits where there is evidence of fraud, abuse, manipulation, technical error, or violation of the promotion’s terms.

17. Intellectual Property

The Happy Monstera brand, website, logos, names, slogans, product designs, original illustrations, graphics, photographs, text, videos, layout, and other content are owned by or licensed to Orizontech Sp. z o.o.

They may be protected by copyright, trademark, design, unfair competition, and other intellectual property laws in the United States, Poland, and other jurisdictions.

You may access and use the website for personal, non-commercial shopping purposes.

Without our prior written permission, you must not:

  • reproduce or copy our designs;

  • download or extract product artwork for commercial use;

  • print our graphics on other merchandise;

  • sell products bearing our designs;

  • create substantially similar derivative designs;

  • republish website content;

  • use our brand name or logo in a way that suggests affiliation or endorsement;

  • remove copyright, trademark, or ownership notices;

  • use automated systems to build a commercial database from our content.

No license or ownership right is transferred to you except the limited right to use the website and purchased physical product for lawful personal purposes.

The Shopify name, logo, and related marks belong to Shopify or its licensors. Other third-party trademarks belong to their respective owners.

18. Reviews, Feedback, and Customer Content

You may have the opportunity to submit reviews, comments, photographs, suggestions, or other content.

You retain ownership of content you create.

By submitting content to us or publishing it through features of the website, you grant Orizontech Sp. z o.o. a non-exclusive, worldwide, royalty-free, sublicensable license to store, reproduce, display, publish, adapt, and use that content for:

  • operating the website;

  • displaying customer reviews;

  • customer service;

  • improving products and services;

  • marketing and promoting Happy Monstera.

This license applies only to the extent reasonably necessary for these purposes and subject to our Privacy Policy.

You confirm that:

  • you own the content or have permission to submit it;

  • it is accurate to the best of your knowledge;

  • it does not violate another person’s rights;

  • it does not contain unlawful, defamatory, abusive, obscene, fraudulent, or malicious material;

  • any incentive received for a review has been disclosed as required by law.

We may moderate, reject, or remove content that violates these Terms, but we are not obligated to monitor every submission.

We are not required to pay for feedback or suggestions unless agreed in writing.

19. Third-Party Services and Links

The website may contain tools, applications, integrations, or links operated by third parties.

These may include:

  • Shopify;

  • payment processors;

  • production and fulfillment partners;

  • shipping carriers;

  • analytics providers;

  • marketing platforms;

  • social media services.

We do not control all third-party websites or services and are not responsible for their independent content, availability, security, or privacy practices.

Your use of third-party services may be subject to separate terms and privacy policies.

A link to another website does not necessarily mean that we endorse its operator, products, or content.

20. Relationship With Shopify

Shopify provides the e-commerce platform used to operate the Happy Monstera store.

Any sale made through happymonstera.com is made between the customer and Orizontech Sp. z o.o., operating under the Happy Monstera brand.

Shopify is not the seller of Happy Monstera products and is not responsible for:

  • product quality;

  • order fulfillment;

  • customer support;

  • refunds or replacements;

  • representations made by Happy Monstera;

  • disputes arising from a purchase from Happy Monstera.

Nothing in this section limits any responsibility Shopify may independently have under its own terms or applicable law.

21. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Because our store uses Shopify and other service providers, personal information may be processed by those providers in countries other than the customer’s country of residence.

Customers should review our Privacy Policy for information about:

  • categories of data collected;

  • purposes of processing;

  • service providers;

  • cookies and analytics;

  • marketing communications;

  • international data transfers;

  • data retention;

  • privacy rights;

  • contact procedures.

22. Errors and Inaccuracies

The website may occasionally contain errors or omissions relating to:

  • product descriptions;

  • images;

  • prices;

  • discounts;

  • taxes;

  • availability;

  • shipping costs;

  • processing or delivery estimates.

We may correct errors and update information at any time.

If an error materially affects an order already placed, we may contact you to offer an appropriate correction, substitution, or cancellation and refund.

We will not use this section to make material changes to an accepted order without providing an appropriate remedy where required by law.

23. Disclaimer of Warranties

We make reasonable efforts to keep the website available, secure, and accurate, but we do not guarantee that access will always be uninterrupted or error-free.

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

However, nothing in these Terms excludes, restricts, or limits:

  • any express product promise made by us;

  • any implied warranty that cannot lawfully be excluded;

  • your right to receive the product ordered;

  • your rights regarding damaged, defective, or misdescribed goods;

  • any mandatory consumer protection;

  • any other right or remedy that cannot legally be waived.

Some states and jurisdictions do not allow the exclusion of certain implied warranties. In those locations, the relevant exclusions apply only to the maximum extent legally permitted.

24. Limitation of Liability

To the fullest extent permitted by applicable law, Orizontech Sp. z o.o. and its directors, officers, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the website or purchase of products where such damages were not reasonably foreseeable.

Where permitted by law, our total liability relating to a particular order will not exceed the amount paid for that order.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from:

  • fraud or intentional misconduct;

  • death or personal injury caused by negligence, where applicable;

  • defective products where mandatory product-liability law applies;

  • breach of mandatory consumer rights;

  • any other category of liability that applicable law does not allow us to exclude.

Some states and jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, liability will be limited only to the maximum extent permitted by law.

25. Customer Responsibility for Misuse

You are responsible for losses reasonably resulting from your unlawful or intentionally harmful use of the website.

To the extent permitted by law, you agree to be responsible for third-party claims resulting directly from your:

  • intentional violation of these Terms;

  • fraudulent use of the website;

  • infringement of another person’s intellectual property rights;

  • upload or distribution of malicious code;

  • unlawful submission or use of content.

This section does not impose liability for ordinary consumer use, honest mistakes, or conduct for which responsibility cannot lawfully be transferred.

26. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

  • natural disasters;

  • severe weather;

  • war or civil unrest;

  • government action;

  • public health emergencies;

  • labor disputes;

  • carrier disruptions;

  • internet or infrastructure failures;

  • power outages;

  • supply-chain interruptions.

We will make reasonable efforts to minimize the effects of such events and communicate material delays.

This section does not permit us to retain payment indefinitely for products we cannot provide. Refund and cancellation rights required by law remain applicable.

27. Suspension and Termination

We may suspend or terminate access to the website if you materially violate these Terms or use the website unlawfully or fraudulently.

Termination does not affect:

  • rights and obligations that arose before termination;

  • payment obligations for valid purchases;

  • provisions that by their nature should continue, including intellectual property, liability, governing law, and dispute provisions.

28. Governing Law

These Terms and contracts formed through happymonstera.com are governed by the laws of Poland, without regard to conflict-of-law principles.

However, this choice of law does not deprive a consumer of any mandatory protection provided by the law that would otherwise apply to the consumer.

For customers located in the United States, applicable mandatory federal and state consumer protection laws continue to apply where they cannot lawfully be waived.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to purchases governed by these Terms, to the extent its exclusion is legally permitted.

29. Disputes and Jurisdiction

Before starting formal proceedings, customers are encouraged to contact us at support@happymonstera.com so that we can attempt to resolve the issue directly.

Nothing in these Terms prevents a customer from:

  • submitting a complaint to a competent consumer protection authority;

  • exercising rights through a payment provider;

  • bringing a claim in a court that has mandatory jurisdiction;

  • using any dispute resolution procedure available under applicable law.

Subject to any mandatory consumer jurisdiction rules, disputes relating to these Terms or purchases from Happy Monstera may be brought before the competent courts of Poland.

We do not require customers to waive a right to participate in a class action or to submit disputes to mandatory arbitration under this version of the Terms.

30. California and Other State-Specific Rights

Customers residing in California or other U.S. states may have additional rights under applicable state consumer protection, privacy, warranty, auto-renewal, accessibility, or other laws.

Nothing in these Terms is intended to waive a right that cannot legally be waived.

Privacy rights relating to personal information are addressed in our Privacy Policy.

31. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

32. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

A waiver is effective only if made in writing by an authorized representative of Orizontech Sp. z o.o.

33. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations in connection with:

  • a merger;

  • restructuring;

  • sale of the business or brand;

  • transfer to an affiliate or successor.

Any transfer will remain subject to applicable law and will not reduce mandatory consumer rights.

34. Entire Agreement

These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding use of the website and purchases made through it.

If there is a conflict between these Terms and a product-specific or promotional term, the more specific term will apply to that product or promotion, except where applicable law requires otherwise.

35. Changes to These Terms

We may update these Terms to reflect:

  • changes to our business;

  • new products or website features;

  • legal or regulatory requirements;

  • changes to our service providers;

  • security or operational needs.

The current version will be posted on this page with an updated effective date.

Material changes will apply prospectively unless applicable law allows or requires otherwise. Changes will not retroactively reduce rights relating to an order already accepted.

Continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

36. Contact Information

Questions, complaints, and notices relating to these Terms or an order should be sent to:

Happy Monstera
A brand owned and operated by Orizontech Sp. z o.o.

Company address: Krynice 66A, 16-002 Dobrzyniewo Duże
KRS: 0000802946
NIP: PL9662133294
Email: support@happymonstera.com

When contacting us about an order, please include your order number and the email address used at checkout.