Refund policy

 

At Happy Monstera, we want you to love every item you order. If something arrives damaged, defective, or different from what you ordered, we’re here to help make it right.

Refunds and Replacements

We may offer a refund or replacement for:

• Items that were damaged during shipping
• Products with manufacturing defects or printing errors
• Items that are different from the product, size, color, or design you ordered

Refund or replacement requests must be submitted within 30 days of receiving your order.

To request assistance, please contact us at support@happymonstera.com and include:

• Your order number
• A brief description of the issue
• Clear photos showing the damaged, defective, or incorrect item

Because our products are made to order, we generally cannot accept returns or issue refunds for selecting the wrong size, color, or product, or for changing your mind after the order has entered production. Please review the product description and size guide carefully before placing your order.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Product Care

For the best long-term results, please follow the washing and care instructions provided with your purchase or displayed on the relevant product page. Damage caused by improper washing, drying, ironing, or general misuse is not considered a manufacturing defect.

Policy Updates

Happy Monstera may update this Refund Policy from time to time. Any changes will be published on this page with an updated effective date.

For questions about this policy, please contact us at support@happymonstera.com.

Last updated: 18.07.2026